Question 1

What is the Die Port van Cleve 155th Anniversary Brick Set?

Accepted Answer

A limited edition custom LEGO® model celebrating 155 years of Die Port van Cleve in Amsterdam, featuring key hotel scenes.

Question 2

How many pieces are included in this set?

Accepted Answer

854 pieces made from authentic LEGO® bricks; some pieces may be second-hand.

Question 3

What features or scenes are included in the brick set?

Accepted Answer

Builds inspired by the hotel’s history, including Restaurant Hulscher’s, the Emperor’s Crown Suite and Bar-Bodega De Blauwe Parade.

Question 4

How much does the brick set cost?

Accepted Answer

€199 including a 15.5% anniversary discount.

Question 5

Is the set available worldwide?

Accepted Answer

No. It is available for pick-up at the hotel in Amsterdam; international shipping is not offered at this time.

Question 6

Can I reserve more than one set?

Accepted Answer

Yes, up to two per order via the website form. After payment, your set is secured for pick-up at the hotel.

Question 7

Where is Hotel Die Port van Cleve located in Amsterdam?

Accepted Answer

In Amsterdam’s historic city centre, close to attractions, shopping streets and public transport.

Question 8

What are the check-in and check-out times?

Accepted Answer

Check-in from 15:00 and check-out until 11:00. Early/late options may be available on request and subject to availability.

Question 9

Is breakfast included in the room price?

Accepted Answer

Depends on your rate (included or excluded). Breakfast can be added for €27.50 per person per night.

Question 10

At what time is breakfast served?

Accepted Answer

Daily from 7:00 to 10:30.

Question 11

Are gluten-free, lactose-free, or allergy-friendly options available?

Accepted Answer

Yes. Please inform us in advance by phone/email or notify reception on arrival.

Question 12

Is there parking near Hotel Die Port van Cleve?

Accepted Answer

Parking is available at nearby public garages. Please check availability and current rates in advance.

Question 13

How can I reach the hotel from Amsterdam Airport Schiphol?

Accepted Answer

Train to Amsterdam Central Station, then a short walk or tram ride.

Question 14

Does the hotel offer free Wi-Fi?

Accepted Answer

Yes, high-speed Wi-Fi is available.

Question 15

What is GuestCompass?

Accepted Answer

A digital guest platform to access hotel info and request services (e.g., towels, linen, assistance) via the hotel WiFi.

Question 16

Is the hotel pet friendly?

Accepted Answer

No, pets are not allowed.

Question 17

What amenities are available in the rooms?

Accepted Answer

Swiss Sense® bed, air conditioning, bath/shower, Rituals® amenities, TV, Nespresso™/tea, hair dryer, safe, mini fridge, Wi-Fi.

Question 18

Is the hotel accessible for guests with mobility needs?

Accepted Answer

Partial accessibility: wheelchair access to public areas, two elevators, renovated ground floor. No fully adapted rooms; some historic areas may be narrow/uneven.

Question 19

Is smoking allowed at the hotel?

Accepted Answer

No. The hotel is non-smoking. Smoking/tampering with smoke detectors may result in a €250 fine.

Question 20

What is your cancellation policy?

Accepted Answer

Policies vary by rate and reservation type. Please check your booking confirmation or contact the hotel for details.

Question 21

How can I contact you?

Accepted Answer

Email reservations@dieportvancleve.com or call +31 20 714 2090.

Question 22

Can I store my luggage at the hotel?

Accepted Answer

Yes, luggage storage is available at reception if you arrive before check-in and the room is not ready.

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Frequently asked questions

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