Important Security Notice

Hotel Die Port van Cleve is currently investigating a security-related incident involving suspicious WhatsApp messages that have been sent to some guests.

At this moment, we are working closely with our technology partners and relevant parties to determine:

• how these messages were sent,

• whether any guest information may have been accessed,

• and which systems or external platforms may have been involved.
   

Our investigation is ongoing, and we are therefore not yet able to confirm whether any personal data has been compromised or exactly what information may have been involved.
We would like to remind guests that Hotel Die Port van Cleve will never request payments through unofficial WhatsApp messages or suspicious external websites.

As a precaution, we strongly advise guests to:

• Not click on suspicious links received via WhatsApp, SMS, or email

• Never share payment or credit card information through messaging applications

• Verify payment requests directly with the hotel using our official contact details

• Monitor bank and credit card statements for unusual activity

• Contact their bank immediately if they suspect unauthorized use of payment information
   

The privacy and security of our guests remain extremely important to us, and we are taking this matter very seriously.

We sincerely apologize for any concern or inconvenience this situation may cause. Further updates will be provided as more information becomes available.
For questions or concerns, please contact us directly via our official contact channels.